The legal drinking age in Ontario, Canada, is 19 years old. You must be 19 or older to purchase a gift basket containing alcohol, and the person accepting delivery must also be at least 19. Please have valid government-issued photo ID showing your date of birth ready for age verification. Gift baskets containing alcohol cannot be left unattended or delivered to anyone under 19 and only can be delivered in Ontario, Canada.

You can always place an order by telephone, email or by chat. All of these means of communication are secure.

Yes. If you provide your correct email address when placing an order, we will send you a message via email confirming your order within minutes of your order being placed

Our online ordering system (i.e. our website) is available 24 hours a day, 7 days a week and 365 days a year. Most orders will be confirmed within minutes of being is placed.

Although our warehouses are in Toronto, you can place an order from virtually anywhere in the world using your preferred delivery method. You can place an order online via the website, via chat or email or give us a call! You can call our customer service department between the hours of 9:00 am – 11:59 pm EST, 7 days a week. The customer service department can also answer any questions you might have about the services we provide prior to placing an order.

We accept all major credit cards as payment including Visa, MasterCard and American Express. When placing an order online, you also have the option to pay via PayPal with or without signing into an active PayPal account. Although our website does not always accept all Visa Debit Cards as payment, you can use PayPal to pay via Visa Debit instead by clicking the "Pay with Debit or Credit Card" link after selecting the PayPal option upon checkout. Our online POS system utilizes state of the art data encryption technology to ensure that your credit information is never viewed by or shared with unauthorized personnel. However, if you do not feel comfortable entering your credit card information online, you are welcome to call our customer service department and have a representative place the order for you.

When placing an order, we kindly ask that all customers provide us with a working, local phone number for the recipient in case of delivery issues. It is not uncommon for recipients to be away from home/out of office at the time that an initial delivery is attempted, and having a valid contact number is beneficial when it comes to informing them as to the whereabouts of their package if, for example, the package was left on their front porch, with the front desk/concierge or with a neighbor in their absence. We understand that some packages are intended to be surprises; please be assured that we will only phone the recipient if it is absolutely necessary. If for any reason the delivery cannot be made, the driver or service provider will contact the recipient in an attempt to salvage the delivery and/or make alternative arrangements (although sometimes it is inevitable for a package to be returned to our warehouse, at which point subsequent re-delivery charges may be incurred).

Once you have made your product choices, you will be required to input a greeting card message, delivery information as well as your billing address and credit card information. Please review this information to ensure that it is correct and complete; all fields must be filled in. If you do not supply complete information or if we encounter a problem with your order, we will be in contact with you. Please respond to our phone calls and/or e-mails as soon as possible to avoid further delivery delays.

There is no such thing as "too early" when you are ordering. Orders can be placed as far in advance as you'd like; many of our customers prefer to place their orders for upcoming holidays, events and special occasions well in advance so that they don't forget to send their loved ones something special on their special day. If you do place an order in advance, don't forget to specify your preferred delivery date under "When Would You Like Delivery?". Also remember that our ability to fulfill orders according to these delivery dates is entirely dependent on the delivery/shipping method you select upon checkout.

Online orders and orders placed with our customer service representatives by phone, email or chat can be held for later shipment. If you order online, you can select a future delivery date. If you order by email, phone or chat, please indicate the preferred delivery date. If you want to change the delivery date after an order has been placed, please send us a quick email or chat and we will be happy to complete your order with a new delivery date.

Yes, all customers have the option to add a free personal greeting card message and receive a free greeting card. While placing your order online, simply type your note on page of the product from the "Message (Don't let you generosity go unnoticed, personalize your card message here) If you realize you've forgotten to write a greeting card message after you have placed your order, don't worry! Simply e-mail or chat us the message you'd like to include (you can always reply directly to your order confirmation/receipt), and we'll do our best to update it for you. While greeting card messages aren't mandatory, we do encourage customers to write them because they are a quick and easy way of making sure recipient knows who the package is from. If you'd prefer to provide us with your own physical card, please contact us prior to placing the order so that we can make the proper arrangements. All physical cards must be mailed to our warehouse and arrive no later than three business days prior to the date on which the basket is scheduled to be dispatched from our facilities; we will not be held accountable for cards that are delayed/lost in transit.